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PRIVACY POLICY

Effective Date: April 28, 2025

Introduction

At Cardinal Point Technologies (“Company”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website (https://cardinalpoint.tech) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We take privacy and data security seriously — especially given our role as a Managed IT Service Provider, trusted with sensitive business and technical information.

Information We Collect

We collect several types of information, including:

  • Personal Identification Information: Name, email address, phone number, company name, job title, and postal address.
  • Account Information: Usernames, passwords, multi-factor authentication (MFA) information, including SMS-based verification (only with explicit consent).
  • Technical Information: IP address, browser type, operating system, device information, access times, and website pages viewed.
  • Communications: Information you provide when you fill out forms, interact with our team, or engage with our services (e.g., via emails, chat, or support tickets).
  • Service Usage Data: Information related to your use of our managed IT services, cybersecurity services, support systems, and custom applications.
  • SMS Messaging Consent Information: Collected via opt-in form at https://cardinalpoint.tech/sms-consent/.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Deliver managed IT, cybersecurity, cloud, and application services.
  • Set up, manage, and support your user accounts.
  • Authenticate users and safeguard access using multifactor authentication (including SMS verification with consent).
  • Send administrative and service-related communications (e.g., maintenance alerts, service updates).
  • Notify users about support ticket activity, service status changes, or application-specific events (SMS messaging only with consent).
  • Respond to inquiries and provide customer support.
  • Analyze website usage trends and improve website experience.
  • Enforce our agreements and comply with legal obligations.

We never sell or rent your personal information.

Information Security

Cardinal Point Technologies employs industry-standard administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your information.

Security measures include but are not limited to:

  • Encrypted communications (TLS/SSL) for data transmission.
  • Secure storage and handling of authentication credentials.
  • Role-based access controls and multifactor authentication for internal systems.
  • Regular security assessments, audits, and vulnerability testing.
  • Ongoing cybersecurity training for staff.

Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to take appropriate measures to protect your personal information.

SMS Messaging Policy

We may use SMS messaging as an extension of our services for:

  • User Authentication: Sending one-time codes for multifactor authentication (MFA).
  • Support Communications: Providing status updates or alerts related to your service account.
  • Application Notifications: Sending important updates from custom applications you subscribe to or we build for you.

Consent Requirement:

We will not send SMS messages without your explicit, prior consent. Consent must be provided through our opt-in process at https://cardinalpoint.tech/sms-consent/. You may opt-out at any time by following the instructions provided in our SMS communications or by contacting us directly. Standard text messaging rates and data charges from your carrier may apply.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

  • Service Providers: Trusted vendors who support our operations (e.g., cloud hosting, authentication providers) under confidentiality agreements.
  • Legal Compliance: When required to comply with applicable law, legal processes, or government requests.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred, subject to confidentiality protections.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your website experience, analyze site usage, and support marketing efforts. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing and obtaining a copy of your information.
  • Correcting inaccuracies in your information.
  • Deleting your personal information.
  • Objecting to or restricting the processing of your data.
  • Withdrawing consent for SMS communications at any time.

To exercise these rights, please contact us at privacy@cardinalpoint.tech (or use any contact method provided below).

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, enforce our agreements, and resolve disputes.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of each third-party site you visit.

Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make changes, we will revise the “Effective Date” at the top of the policy. Significant changes will be communicated appropriately. Your continued use of our website and services after updates constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Cardinal Point Technologies
1420 Chicago St.
Valparaiso, IN 46383

Website: https://cardinalpoint.tech
Email: privacy@cardinalpoint.tech
Phone: 219-576-7142